The issue tracking module supports the recording of non-conformances and issues of any type.

Key functions:

  • Can be used to track product faults, customer complaints, audit non-conformances and improvement ideas
  • Each issue can be categorised and associated with reason/fault codes
  • Analyses issue history to identify recurring patterns and target improvement activity
  • Tracks corrective and preventative actions (CAPA) to support improvements to an organisation’s processes to eliminate causes of product non-conformities and other issues.